Sanye Hub

File Transfer failed or not working — what can you do?

Create a temporary channel for phone↔PC transfer on the same Wi‑Fi. The 15-minute timer starts after both sides connect…

File Transfer failed or not working — what can you do?

What you can do

  • Open File Transfer and retry with a small known-good sample.
  • Confirm you are not hitting this limit: Any common file type and plain text; up to 1GB total per channel, no per-file size cap.
  • Check the FAQ below—encryption, size limits, and format mismatches are the usual causes.
  • Still stuck? Try a private window, or read the full guide /#article/transfer.

FAQ

What limitations should I know?

Any common file type and plain text; up to 1GB total per channel, no per-file size cap.

When might it fail?

Same Wi‑Fi is recommended; there is no cross-network relay fallback.

What else should I watch for?

Do not use localhost QR codes for phone testing—use HTTPS or the PC’s LAN IP.

Any other important notes?

On failure, tap Retry on the phone connection hint.