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Word Annotate failed or not working — what can you do?

Upload a Word file, convert it to PDF on the server, annotate with numbered pins and callouts…

Word Annotate failed or not working — what can you do?

What you can do

  • Open Word Annotate and retry with a small known-good sample.
  • Confirm you are not hitting this limit: The Word conversion service must be available; conversion jobs are cleared after about 10 minutes.
  • Check the FAQ below—encryption, size limits, and format mismatches are the usual causes.
  • Still stuck? Try a private window, or read the full guide /#article/wordannotate.

FAQ

What limitations should I know?

The Word conversion service must be available; conversion jobs are cleared after about 10 minutes.

When might it fail?

Annotations are baked into page content (WYSIWYG), not native Word comments.

What else should I watch for?

Keep the original Word file if you need to keep editing the source.

Any other important notes?

Related: PDF Annotate, PPT Annotate (shared editor engine).